Customer concerns

  • If your Invisalign aligner cracks or tears for any reason, it’s very important to contact your doctor right away. Please do not wear the cracked aligner. The aligner will have to be replaced, as a cracked aligner may not be able to exert the right pressure for proper tooth movement.
  • If you notice a sharp pain or have significant discomfort, stop using the aligners and contact your Invisalign-trained doctor.
  • In the event that an aligner is lost or broken, you should immediately inform your doctor. Your doctor will probably tell you to start wearing your last set or next set of aligners immediately. He or she will also possibly order a new set of aligners to replace the ones you just lost. The standard time allowed for replacement aligners is 10 working days.
  • In the event that an attachment is lost or broken, you should immediately contact your doctor.
  • Your attachments should continue to match your teeth and should not turn yellow. Please speak with your doctor, as he or she may need to fully remove the stained attachments and replace them.
  • If your Invisalign aligners feel like they are irritating your gums or cheeks, they may need to be assessed. We recommend that you give your doctor a call so that he/she can evaluate the fit and determine what needs to be done.